CRAVEDTHIS
PRIVACY POLICY
Introduction:
CravedThis respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our website or purchasing from us, you agree to this Privacy Policy.
Information we collect:
We may collect personal information including your name, email address, phone number, billing address, shipping address, and order history.
We may also collect payment information. Payment details are processed securely through third party payment providers and are not stored by CravedThis.
We may automatically collect device and usage information such as IP address, browser type, device type, pages visited, and time spent on the website.
How we collect information:
We collect information when you place an order, create an account, subscribe to marketing communications, contact customer support, enter promotions or interact with our website.
We may also collect information through cookies and tracking technologies.
How we use your information:
We use your information to process orders, provide customer service, deliver products, communicate with you about orders, improve our website and services, prevent fraud, and send marketing communications if you have opted in.
Marketing communications:
If you opt in, we may send marketing emails or SMS messages. You can unsubscribe at any time using the unsubscribe link or by contacting us.
Sharing your information:
We may share your information with service providers including Shopify, payment processors, shipping carriers, marketing platforms, IT providers, and professional advisors where required.
We do not sell your personal information.
International data transfers:
Some service providers may store or process data outside Australia. We take reasonable steps to ensure those providers protect your information.
Cookies and tracking technologies:
We use cookies and similar technologies to improve user experience, analyse traffic and support marketing.
You can disable cookies in your browser settings, however some website functions may not work correctly.
Data retention:
We keep personal information only as long as necessary to provide services, meet legal requirements and resolve disputes.
Data security:
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Your rights:
Under Australian law, you may request access to your personal information or request correction of inaccurate information.
To request access or correction, contact us using the details below.
Complaints:
If you believe we have breached the Australian Privacy Principles, you can contact us and we will investigate your complaint.
Third party links:
Our website may contain links to third party websites. We are not responsible for their privacy practices.
Children:
Our products are intended for adults aged 18 and over. We do not knowingly collect personal information from minors.
Changes to this policy:
We may update this Privacy Policy from time to time. Updates will be posted on our website.
Contact:
For privacy questions or requests contact
care@cravedthis.com